Refund policy

Return, Refund & Exchange Policy

At WalkOnClouds, customer satisfaction is important to us. We carefully inspect every pair of plush slippers before dispatch to ensure you receive a product you'll love.

No Returns

We do not offer returns on any orders once they have been delivered.

Exchange Policy

We offer exchanges within 10 days of the delivery date under the following conditions:

The product must be unused, unworn, and in its original condition.
The product must not show any signs of wear, damage, stains, or alteration.
Customers must provide clear photos of the product and its packaging for inspection.
Once our team reviews and approves the request, an exchange will be processed.

How to Request an Exchange

To initiate an exchange, please email us at:

contact.walkonclouds@gmail.com

Include the following details:

Order Number
Full Name
Reason for Exchange
Clear photos of the product from multiple angles

Our team will review your request and respond within 2-3 business days.

Exchange Approval

WalkOnClouds reserves the right to approve or reject exchange requests after inspecting the provided images and product condition. Products that are worn, damaged, washed, or used will not be eligible for exchange.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. Our team will review the case and provide an appropriate resolution.